Problem
New Jobs, Job updates or GOB/POD information not being sent or received on the mobile device.
Solution
The most common cause of this is when the mobile device is in a bad signal area.
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Once you are in a good signal area you will need to trigger a sync. This will happen providing:-
- You are in the mobile app and switching between pages or reviewing job data - please note it is NOT enough to simply have the App running, you must be in the App for it to sync.
- You close the App down completely then open it again.
- In the App main screen, click the three dots in the top right hand corner and click Synchronise
N.B. If you move from a bad signal area to a good one Journease Mobile WILL NOT automatically sync, you need to be doing something in the App to trigger a synchronisation |
Related articles
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