Selecting a page from the left hand menu will change your current page to the selected
Holding Ctrl and selecting a page will open that page in a new Tab
You can have a maximum of eight Tabs open at any one time
Contacts, Vehicles/Services and Settings will expand to show sub-menu items that can be navigated to in the same way.
Clicking on the User Icon will allow you to edit the General Settings providing you have the correct permissions to do so.
Clicking on the three lines in the top menu will show / hide the left hand menu
Allowing for full screen display of the main viewing area
The page tree can be found in the top left of the main viewing area and will show the path to the current page.
Clicking on a previous page of the tree (text highlighted in Blue ) will return you to that page
Clicking on the Magnifying Glass icon will open a Quick Search modal allowing you to enter a Job/Quote No., a WebBooking Id or a Trip No.
When you click on the Search button it will instantly take you to the selected record.
The Bell icon will have a small red dot at the top if you have unread notifications, clicking on it will show your notifications.
The Arrow icon will log you out of your current session (Note: any Tabs that you have open will still show but will not allow any changes to be saved until you log back in)
Clicking on the House icon will take you to the Main Journease Website
Clicking on the Globe icon will open a new Tab and take you to the Journease Customer Log-In page where you can sign up for access which will allow you to view your Journease Account Details and Journease Invoices including all previous invoices (Note: you will need your Journease Company ID in order to sign up for access, this can be provided on request by Journease customer support
Clicking on the Envelope icon will open up a new email to Support@Journease.co.uk allowing for quick writing of an Email support request
The Bug Reporter can be found in the lower right of the screen, clicking on this icon will open the Bug Reporter where you will be able to report System Bugs and Suggestions.
By default the first page that opens will be the Ticket creator.
Select a Category from the drop down box, this should reflect which page you were on when you found the bug
Select the Sub Category if required (Contacts, Vehicles/Services and Settings all have subcategories)
Enter your Contact Name
Enter your Email Address
Enter a Subject for the Ticket
Give a Description of the bug that you have found and try to include any relevant information (e.g. what you were trying to do at the time, what failed and any Failure Codes you might have received)
You can attach any relevant documents using the Paperclip icon
Click the Submit button to send the email direct to the Development Team
The Release Notes section will show Update Information for the latest Journease Go Update as well as previous updates dating back to v6.059
The Search section will allow you to search for release notes based on keywords (e.g. entering Job screen will show all release notes that contain an update related to the Job Screen)
Click on the Red Cross in the bottom left to close the Bug Reporter
In the footer we can find details about your current session, these may be required when requesting support
API | shows which version of the API your system is using
Version | shows the System version that you are running (This should be Production only and should not change)
DB: | shows the database version that you are currently running (this should be the latest version)
Tenancy: | shows which Company you are currently logged into
