When logging into Journease, after being logged in on another machine, the screen is distorted with incorrectly sized icons and text |
This is usually due to a mismatch between the PC screen resolution and Magnification settings. The problem is increased when the user logs in on another PC using the same credentials.
Journease will collect information about the screen resolution and screen magnification when it first connects to the Application Server (this is when you see the connecting box with the green bar running left to right).
As stated above the screen resolution is set when first connecting to Journease Application Server, If you are logged in on one machine and then log in on another machine it doesn't reconnect to the server as a new session, rather it takes over the session that is already in use, thus using the screen resolution / magnification settings that were set up for that session.
Note - - Change resolution NOT magnification |
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