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1. If not yet installed on device, launch ‘App ‘Play Store’
2. Search for ‘teamviewer’ (all one word)
3. Choose ‘TeamViewer QuickSupport’ - install it
4. Run ‘QuickSupport’ (QS icon )
5. May get option ‘Add on availabale’ , if so ‘download’
(NB installing this addon will allow Journease Technician to control your device during the support session , which usually makes support calls easier for both parties)
6. Complete action using ‘Play store’
7. Select ‘Just once’
8. ‘Install’ the program- AddOn: device manufacturer name eg AddOn : Samsung , then press ‘back’ button / go to Quick Support app
9. Wait for a number to appear under ‘Your iD’ - give number to Journease technician
10. Allow Remote Support ? Press ‘Allow’
11. Liaise with Journease Support regarding nature of call
12. Once support call has ended , simply close ‘QuickSupport’ app to end the session
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