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When requiring assistance to troubleshoot an error on an Android or IOS device
Solution
TeamViewer QuickSupport (Apple IOS)
1. If not yet installed on device, launch ‘App Store’
2. Search for ‘teamviewer’ (all one word)
3. Choose ‘TeamViewer QuickSupport’ - install it
4. Run ‘QuickSupport’ (QS icon )
5. Wait for a number to appear under ‘Your iD’ - give number to Journease technician
6. Allow Remote Support ? Press ‘Allow’
7. From QS, press ‘target’ icon to ‘Start Broadcast’
8. From ‘ScreenBroadcast’ pop-up , press ‘Start Broadcast’
9. Press button to put QuickSupport into background
10. Liaise with Journease Support regarding nature of call
11. Once support call has ended , tap red bar at top of screen and press ‘stop’ to end the broadcast and close the session
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