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Problem

The latest Update for windows Windows 10 has caused some issues with RDP and saved credentials. This issue usually presents itself as a pop-up error stating that a security error occurred on the transport layer (fig 1).

Fig 1

Solution

If you are receiving this error then you will need to connect to journease using a different App on windows 10

Panel

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Follow the below Instructions to set up.

Delete your old Journease icon
Open Control Panel (use Image Removed Image Added) and type Control, then press enter Enter
In the Top Right top right of the control panel Control Panel ensure that View by: Small icons is selected (Fig 2)
Click on RemoteApp and Desktop Connections to open the software
On the left hand side of the new window click on Access RemoteApp and desktops (Fig 3)
In the next window copy and paste the following text from 6a into the box under Email address or connection URL : and click next Next (Fig 4) >
1. https://farm.journease.co.uk/RDWeb/feed/webfeed.aspx
<
Click Next again (Fig 5)
you You will now be asked to enter your log on credentials, this . This will be your account name (e.g. journease\account01)and your password (Fig 6)
tick Tick the remember Remember me box
click Click OK
Once the program has finished setting up click Finish (Fig 7)
Open your start menu and at . At the top you should see the Journease icon , Hold Left Click and drag to your desktop - this is now your icon to access Journease
In some cases when you click on this icon you will still get the error message, however if you click ok and then double click the icon it will then log you in.

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Problem

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