The status of each of our server clusters is listed below and will be updated if a problem arises.
STATUS | LEGENDDESCRIPTION |
|---|---|
GOOD | Server working as expected - no known issues |
| ISSUE | Some services may be unavailable to some customers |
| DOWN | Server is Down, all customers will be unable to use functions that require this server |
Current Server Status
| SERVER | ROLE | STATUS |
|---|---|---|
| File Servers | Report Creation | GOOD |
| Gateway Servers | Manage connections to the services | GOOD |
| Host Servers | Journease Application | GOOD |
| RDWebClient | Journease Application via Web Browser | GOOD |
| Database Server | Access to customers database |
| GOOD | ||
| Web Services | Delivery Booker, Warehouse PDAs, Journease Mobile, Email Service | GOOD |
| Bing Maps API | Geocoding for Postcode (Microsoft) | GOOD |
Current Issues
| Update Time | SERVER | ISSUE |
|---|
11:20 | RDWebClient | Server is now back up and running, PLEASE NOTE THE LOG IN URL HAS CHANGED FOR CONNECTION TO THIS SERVER, YOU SHOULD NOW USE https://portal.journeasecloud.com/RDWeb/webclient/ |
09:50 | RDWebClient | The WebClient has been taken down and is undergoing repair, this information has now been separated from the main Host Servers, used for the desktop connection, which is up and working |
08:00 | RDWebClient | An issue this morning with one of our APP servers has caused problems with Log On and disconnects, our IT Team are currently addressing the issue |
15:00 | Bing Maps API | System appears to be running as normal now, still awaiting final confirmation form BING Maps. |
13:15 | Bing Maps API | Bing Maps are currently experiencing problems with their API and Website, this is causing knock on effects like slowness and crashes in Journease when calculating routes. |
09:23 | Gateway Server | Issues with Microsoft that have affected countrywide internet connections, these are being resolved by Microsoft and the connections are coming back online, Our servers are now accepting connections. |
08:00 | Gateway Server | Issues with connecting to Journease due to Major outages across the Microsoft Azure network, This is affecting a number of ISP providers causing internet issues throughout the UK. Keep trying to connect, once connected stay connected. |
16:21 | Bing Maps API | Microsoft have reported that this service is now back up and running, tests on the system have proven this. |
15:00 | Bing Maps API | There is currently an issue with the Bing Maps API that Journease uses to geocode postcodes. Because of this any postcodes that are entered within Journease will bring up a box asking to select the address from a list (which is not there).
This will then enter the Lon / Lat without requiring the API to Geocode for you |
11:15 | Gateway Server | Issues have now been resolved and connections should now be working, there may be a few speed issues over the next half hour or so while the application load balances between the servers. |
10:38 | Gateway Server | Ongoing issue with connecting to Journease, we have found the issue and are currently fixing, if you have errors when logging in please keep trying at app. 5 min intervals until you connect, Once you are logged in do not log out at least until we give the all clear. |
09:30 | Gateway Server | Issue with one of our Gateway servers means that some people may have issues connecting to Journease, Our server team are looking into this issue and we will post updates here as we receive them...for the time being, anyone experiencing issues, please wait for a few minutes and then try again, you will eventually be able to connect. |
09:00 | Database Server 3 | All issues have now been fixed and the Server is now running as expected |
08:20 | Database Server 3 | This Server issue was corrected over the weekend, however, another issue with a hung process has now come to light. This is being patched and fixed this morning |
11:15 | Database Server 3 | We have added extra resources to this server which should alleviate some of the speed issues, note this is not a fix and investigations are still ongoing to find the root of the issue however this should now allow for better performance from the server across all users. |
10:00 | Database Server 3 | We are experiencing intermittent issues with database server 3, customers that have databases residing on this server will experience a slow working environment our Tech team are currently looking into this and will have the system back to normal as soon as possible |
11:17 | API - Web Service | The reported issues have now been resolved and normal service has been resumed |
11:00 | API - WebServer | We are currently experiencing a problem with our API & Web Service This will affect Delivery Booker, Emails and Warehouse PDAs |
11:15 | API - Web Service | The reported issues have now been resolved and normal service has been resumed |
11:00 | API - Web Service | We are currently experiencing a problem with our API & Web Service This will affect Delivery Booker, Emails and Warehouse PDAs |
...
Server Status history
ERROR
| SERVER | STATUS | ISSUE | SERVER DOWN TIME | SERVER UP TIME |
|---|---|---|---|---|
| Gateway Servers | ISSUE | Problem with connection to the Journease App causing some people to not be able to log in |
Database
09:30 | 11:15 | |||
| Database | ISSUE | Intermittent server issues causing slow down of journease application | 09:00 | |
| Web Services | ISSUE | problem with our API & Web Service This will affect Delivery Booker, Emails and Warehouse PDAs | 11:00 | 11:17 |
Database | ISSUE | SQL-02 Running but limited | 13:40 | 14:43 |
| File Servers | DOWN | Server Down error - shown as ERROR 52 in Journease Application | 09:10 | 10:05 |
| Web Services | ISSUE | problem with our API & Web Service This will affect Delivery Booker, Emails and Warehouse PDAs | 11:00 | 11:15 |