GOOD

Server working as expected - no known issues

ISSUE

Some services may be unavailable to some customers

DOWN

Server is Down, all customers will be unable to use functions that require this server

File Servers

Report Creation 

GOOD

Gateway Servers

Manage connections to the services

GOOD

Host Servers

Journease Application

GOOD

RDWebClient

Journease Application via Web Browser

GOOD

Database Server

Access to customers database

GOOD

Web Services

Delivery Booker, Warehouse PDAs, Journease Mobile, Email Service

GOOD

Bing Maps API

Geocoding for Postcode (Microsoft)

GOOD

Sep 21, 2023 11:20

RDWebClient

Server is now back up and running, PLEASE NOTE THE LOG IN URL HAS CHANGED FOR CONNECTION TO THIS SERVER, YOU SHOULD NOW USE https://portal.journeasecloud.com/RDWeb/webclient/

Sep 21, 2023 09:50

RDWebClient

The WebClient has been taken down and is undergoing repair, this information has now been separated from the main Host Servers, used for the desktop connection, which is up and working

Sep 21, 2023 08:00

RDWebClient

An issue this morning with one of our APP servers has caused problems with Log On and disconnects, our IT Team are currently addressing the issue

Aug 9, 2023 15:00

Bing Maps API

System appears to be running as normal now, still awaiting final confirmation form BING Maps.

Aug 9, 2023 13:15

Bing Maps API

Bing Maps are currently experiencing problems with their API and Website, this is causing knock on effects like slowness and crashes in Journease when calculating routes. 

Jan 25, 2023 09:23

Gateway Server

Issues with Microsoft that have affected countrywide internet connections, these are being resolved by Microsoft and the connections are coming back online, Our servers are now accepting connections.

Jan 25, 2023 08:00

Gateway Server

Issues with connecting to Journease due to Major outages across the Microsoft Azure network, This is affecting a number of ISP providers causing internet issues throughout the UK. Keep trying to connect, once connected stay connected.

May 4, 2022 16:21

Bing Maps API

Microsoft have reported that this service is now back up and running, tests on the system have proven this.

May 4, 2022 15:00

Bing Maps API

There is currently an issue with the Bing Maps API that Journease uses to geocode postcodes. Because of this any postcodes that are entered within Journease will bring up a box asking to select the address from a list (which is not there).

1. The work around for this on the Job Screen is to either use the W3W feature if you have it turned on, or

2. go onto Bing Maps on the internet and put in your required postcode

   1. Right Click on the address and select COPY from the box that pops up

   2. paste this into postcode field on the job screen

   3. name it the same as the postcode (e.g. BS16 3RY)

This will then enter the Lon / Lat without requiring the API to Geocode for you

Apr 19, 2022 11:15

Gateway Server

Issues have now been resolved and connections should now be working, there may be a few speed issues over the next half hour or so while the application load balances between the servers.

Jan 19, 2022 10:38

Gateway Server

Ongoing issue with connecting to Journease, we have found the issue and are currently fixing, if you have errors when logging in please keep trying at app. 5 min intervals until you connect, Once you are logged in do not log out at least until we give the all clear.

Apr 19, 2022 09:30

Gateway Server

Issue with one of our Gateway servers means that some people may have issues connecting to Journease, Our server team are looking into this issue and we will post updates here as we receive them...for the time being, anyone experiencing issues, please wait for a few minutes and then try again, you will eventually be able to connect.

Apr 4, 2022 09:00

Database Server 3

All issues have now been fixed and the Server is now running as expected

Apr 4, 2022 08:20

Database Server 3

This Server issue was corrected over the weekend, however, another issue with a hung process has now come to light. This is being patched and fixed this morning

Apr 1, 2022 11:15

Database Server 3

We have added extra resources to this server which should alleviate some of the speed issues, note this is not a fix and investigations are still ongoing to find the root of the issue

however this should now allow for better performance from the server across all users.

Apr 1, 2022 10:00

Database Server 3

We are experiencing intermittent issues with database server 3, customers that have databases residing on this server will experience a slow working environment

our Tech team are currently looking into this and will have the system back to normal as soon as possible

Aug 16, 2021 11:17

API - Web Service

The reported issues have now been resolved and normal service has been resumed

Aug 16, 2021 11:00

API - WebServer

We are currently experiencing a problem with our API & Web Service This will affect Delivery Booker, Emails and Warehouse PDAs

Jan 17, 2021 11:15

API - Web Service

The reported issues have now been resolved and normal service has been resumed

Jan 17, 2021 11:00

API - Web Service

We are currently experiencing a problem with our API & Web Service This will affect Delivery Booker, Emails and Warehouse PDAs

Gateway Servers

ISSUE

Problem with connection to the Journease App causing some people to not be able to log in

Apr 19, 2022 09:30

Apr 19, 2022 11:15

Database

ISSUE

Intermittent server issues causing slow down of journease application

Mar 28, 2022 

Apr 4, 2022 09:00

Web Services

ISSUE

problem with our API & Web Service This will affect Delivery Booker, Emails and Warehouse PDAs

Aug 16, 2021 11:00

Aug 16, 2021 11:17

Database

ISSUE

SQL-02 Running but limited

May 24, 2021 13:40

May 24, 2021 14:43

File Servers

DOWN

Server Down error - shown as ERROR 52 in Journease Application

Feb 1, 2021  09:10

Feb 1, 2021 10:05

Web Services

ISSUE

problem with our API & Web Service This will affect Delivery Booker, Emails and Warehouse PDAs

Jan 17, 2021 11:00

Jan 17, 2021 11:15