Journease Server Status

The status of each of our server clusters is listed below and will be updated if a problem arises.


STATUS

LEGEND

DESCRIPTION

GOOD

Server working as expected - no known issues
ISSUESome services may be unavailable to some customers
DOWNServer is Down, all customers will be unable to use functions that require this server

Current Server Status

SERVERROLESTATUS
File ServersReport Creation GOOD
Gateway ServersManage connections to the servicesGOOD
Host ServersJournease ApplicationGOOD
Database ServerAccess to customers databaseGOOD
Web ServicesDelivery Booker, Warehouse PDAs, Journease Mobile, Email ServiceGOOD
Bing Maps APIGeocoding for Postcode (Microsoft)GOOD

Current Issues

Update TimeSERVERISSUE



 16:21Bing Maps APIMicrosoft have reported that this service is now back up and running, tests on the system have proven this.
 15:00Bing Maps API

There is currently an issue with the Bing Maps API that Journease uses to geocode postcodes. Because of this any postcodes that are entered within Journease will bring up a box asking to select the address from a list (which is not there).

  1. The work around for this on the Job Screen is to either use the W3W feature if you have it turned on, or
  2. go onto Bing Maps on the internet and put in your required postcode
    1. Right Click on the address and select COPY from the box that pops up
    2. paste this into postcode field on the job screen
    3. name it the same as the postcode (e.g. BS16 3RY)

This will then enter the Lon / Lat without requiring the API to Geocode for you




 11:15Gateway ServerIssues have now been resolved and connections should now be working, there may be a few speed issues over the next half hour or so while the application load balances between the servers.
 10:38Gateway ServerOngoing issue with connecting to Journease, we have found the issue and are currently fixing, if you have errors when logging in please keep trying at app. 5 min intervals until you connect, Once you are logged in do not log out at least until we give the all clear.

 09:30

Gateway ServerIssue with one of our Gateway servers means that some people may have issues connecting to Journease, Our server team are looking into this issue and we will post updates here as we receive them...for the time being, anyone experiencing issues, please wait for a few minutes and then try again, you will eventually be able to connect.



 09:00Database Server 3All issues have now been fixed and the Server is now running as expected
 08:20Database Server 3This Server issue was corrected over the weekend, however, another issue with a hung process has now come to light. This is being patched and fixed this morning



 11:15


Database Server 3

We have added extra resources to this server which should alleviate some of the speed issues, note this is not a fix and investigations are still ongoing to find the root of the issue

however this should now allow for better performance from the server across all users.

 10:00Database Server 3

We are experiencing intermittent issues with database server 3, customers that have databases residing on this server will experience a slow working environment

our Tech team are currently looking into this and will have the system back to normal as soon as possible




 11:17API - Web ServiceThe reported issues have now been resolved and normal service has been resumed

 11:00

API - WebServerWe are currently experiencing a problem with our API & Web Service This will affect Delivery Booker, Emails and Warehouse PDAs



 11:15API - Web ServiceThe reported issues have now been resolved and normal service has been resumed
 11:00API - Web ServiceWe are currently experiencing a problem with our API & Web Service This will affect Delivery Booker, Emails and Warehouse PDAs

Server Status history

SERVERSTATUSISSUESERVER DOWN TIMESERVER UP TIME
Gateway ServersISSUEProblem with connection to the Journease App causing some people to not be able to log in 09:30 11:15
DatabaseISSUEIntermittent server issues causing slow down of journease application  09:00
Web ServicesISSUEproblem with our API & Web Service This will affect Delivery Booker, Emails and Warehouse PDAs 11:00 11:17

Database


ISSUE

SQL-02 Running but limited

 13:40

 14:43
File ServersDOWNServer Down error - shown as ERROR 52 in Journease Application

  09:10

 10:05
Web ServicesISSUEproblem with our API & Web Service This will affect Delivery Booker, Emails and Warehouse PDAs

 11:00

 11:15