Bug reports and known issues
Issue
Description
Resolved
Action Screens > Vehicle Checks crashes on opening
This has been found to happen if there are no "Employee" suppliers recorded in the system.
Temporary Work Around:-
Set up a 'bogus' supplier set as an employee, you will never need to use this supplier he just needs to be in the system
Resolved
Version 6.6.902
Oct 6, 2020
Developer: TB
Credit Notes Emailed to incorrect address
When a credit note is raised using the 'Raise Credit' button on the Financial Tab of the Job Screen, it asks if you wish to raise credit immediately,
if you answer yes it will then ask if you wish to email the credit note to xxxx@xxxx.xxx (the accounts address for the customer)
On clicking yes it actually emails it to the email address on the Further Info Tab of the Job Screen
Temporary Work Around:-
When saving the credit note and asked if you wish to e-mail the credit note - click NO
When asked if you wish to Print the Credit Note - click YES
Click on the show email button in the top right of the print preview and enter the correct email address then click SEND
Resolved
Version 6.6.902
Oct 6, 2020
Developer: TB
Journease Customer screen error
After yesterdays update it has been found that Journease can crash if there are no saved addresses set against a customer - Crash shows as Error 6 Description: overflow
Resolved
Version 6.6.848
Jan 13, 2020
Developer: TB
Journease Crashing Error Code 97
After yesterdays update it has been found that Journease crashes with a Run Time error "97" Can not call friend function on object which is not an instance of defining class
Resolved
Version 6.6.848
Jan 13, 2020
Developer: TB
Balance Sheet totals Incorrect
Balance Sheet total is showing incorrect totals for the Batch if there are Additional Prices that have a Zero Rate VAT
Resolved
Version 6.6.846
Jan 12, 2020
Developer: TB
Altering a stored Address causes journease to crash
Altering a remembered Collection / Delivery address on the Customer screen (Address Tab) was sometimes causing Journease to crash
Resolved
Version 6.6.846
Jan 12, 2020
Developer: TB
Job Screen is opening in full screen by default (new App Servers)
Clients connected through the new Azure App Servers are finding that the job screen is opening in Full Screen by default instead of mid level
Resolved
Version 6.6.824
Dec 15, 2019
Developer: TB
Unable to see uploaded image files on Job Screen
Issue with viewing uploaded Images (HC PODS) on the Job Screen, getting error requesting Adobe install
Resolved
Version 6.6.824
Dec 15, 2019
Developer: TB
Ongoing Issues with SDCN integration
SDCN is showing error when trying to post a job - this has been an ongoing issue
Resolved
Version 6.6.798
Oct 15, 2019
Developer: TB
Cannot Post to SCDN Network only
If you only have log in credentials for SCDN and not Courier Network then when trying to post a job to the SCDN the "post advert to selected exchanges" button is greyed out
Temporary Work-around:
Navigate to Lookup > Administration > Third Party Vendors > Courier network and enter some credentials (these can be anything as they are not validated at this point)
Enter the required fields and save the third party vendor
When posting a Job to the exchange ensure that Courier Exchange is UN-TICKED otherwise you will get a post error when you proceed.
The "post advert to selected exchanges" button is now active
Resolved
Version 6.6.767
Jul 28, 2019
Developer: TB
Job Screen Crashes journease if non existing Job is entered
When a job number is entered that does not exist in the database it is causing Journease to Crash
Resolved
Version 6.6.767
Jul 28, 2019
Developer: TB
Order By date (Supplier Match Invoice)
On the Supplier Match Invoices screen, when trying to order by a date field, the column only orders by the DAY part and not the whole date
Resolved
Version 6.6.767
Jul 28, 2019
Developer: TB
Push Notifications on Android v9.0 are not working
Devices that are upgraded or are using Android v9 (PIE) cannot receive push notifications, this is due to a change in the security requirements for push notifications on Andoir v9(PIE)
Temporary Work-around:
Drivers will still be able to get Jobs but will need to manually sync the device, this can be done by clicking on the three dots in the top right corner of the screen and selecting Synchronise
Resolved
Android Mobile Version 1.2.1.202
Jun 14, 2019
Developer: Lorraine Bias
Tracking History recording entered date instead of required date
Bug where the date set by the user, on the Job Tracking and Trace screen, is not being recognised when adding details to the tracking history, instead entered date/time is being used - this then transfers to the Web Tracking page.
Resolved
Version 6.6.653
May 23, 2018
Support Technician: MJB
Live Console Cursor losing focus
Bug where when the Live Console automatically refreshes, the curser will move the focus to the status field of the first job in the top screen.
Bug where when entering details of POD and pressing TAB key to move to next field, the curser will move the focus to the status field of the top Job Address in the list.
Resolved
Feb 13, 2018
Developer: TB
Auto-Emails bouncing
Bug where automatic emails are being bounced back as unsendable:-
This issue appears when you are using Optimise Route when creating a Job, when you click on Calc j'ny, with the Optimise stops tickbox selected, Journease adds the address position as an email address, subsequently any auto-emails sent out to these addresses will flag an error to say that it is unsendable.
Temporary Work-around:
If you do not need to optimise the addresses then ensure that Optimise stops is not ticked
If you do need to optimise the addresses then you will need to edit each address and remove the number from the E-Mail field.
Resolved
Version 6.6.628
Feb 13, 2018
Developer: TB
Cannot save Job created on Journease Mobile
Bug where when creating a Job on Journease Mobile, clicking on the save button after entering Job details does not upload the Job, clicking on the back button will warn you that the details entered will be lost but still posts the Job Twice.
Temporary Work-around:
Click the back button, click YES when asked if you want to exit the screen without saving, this will still save the Job twice with two different job numbers.
On Journease select one of the Jobs numbers and click Delete Job, enter DELETE when prompted, this will remove the duplicate Job.
Resolved
Version 1.2.1.3
Nov 15, 2017
Developer : LB