The status of each of our server clusters is listed below and will be updated if a problem arises.
STATUS | LEGENDDESCRIPTION |
|---|---|
GOOD | Server working as expected - no known issues |
| ERROR | Some services may be unavailable to some customers |
| DOWN | Server is Down, all customers will be unable to use functions that require this server |
Current Server Status
| SERVER | ROLE | STATUS |
|---|---|---|
| File Servers | Report Creation | GOOD |
| Gateway Servers | Manage connections to the services | GOOD |
| Host Servers | Journease Application | GOOD |
| Database Server | Access to customers database | GOOD |
| Web Services | Delivery Booker, Warehouse PDAs, Journease Mobile, Email Service | GOOD |
Current Issues
| Update Time | SERVER | ISSUE |
|---|---|---|
| 11:17 | API - Web Service | The reported issues have now been resolved and normal service has been resumed |
| 11:00 | API - WebServer | We are currently experiencing a problem with our API & Web Service This will affect Delivery Booker, Emails and Warehouse PDAs |
| 14:43 | Database SQL-02 | An update has now been actioned on the server, this has now fixed the speed issue. |
| 14:10 | Database SQL-02 | This has now been narrowed down to a specific server - a fix has been initiated and we are currently waiting for that to filter down to the server |
| 13:40 | Database SQL-02 | We are experiencing a problem with one of our database servers currently which is causing Journease to run extremely slowly and in some cases is causing Drop outs for customers who's Database resides on this server. |
Server Status history
| SERVER | STATUS | ISSUE | SERVER DOWN TIME | SERVER UP TIME |
|---|---|---|---|---|
Database | ERROR | SQL-02 Running but limited | 13:40 | 14:43 |
| File Servers | DOWN | Server Down error - shown as ERROR 52 in Journease Application | 09:10 | 10:05 |