The status of each of our server clusters is listed below and will be updated if a problem arises.
STATUS | LEGENDDESCRIPTION |
|---|---|
GOOD | Server working as expected - no known issues |
| ERROR | Some services may be unavailable to some customers |
| DOWN | Server is Down, all customers will be unable to use functions that require this server |
Current Server Status
| SERVER | ROLE | STATUS |
|---|---|---|
| File Servers | Report Creation | GOOD |
| Gateway Servers | Manage connections to the services | GOOD |
| Host Servers | Journease Application | GOOD |
| Database Server | Access to customers database | GOOD |
| Web Services | Delivery Booker, Warehouse PDAs, Journease Mobile, Email Service | GOOD |
Current Issues
| Update Time | SERVER | ISSUE |
|---|---|---|
| 09:00 | Database Server 3 | All issues have now been fixed and the Server is now running as expected |
| 08:20 | Database Server 3 | This Server issue was corrected over the weekend, however, another issue with a hung process has now come to light. This is being patched and fixed this morning |
11:15 | Database Server 3 | We have added extra resources to this server which should alleviate some of the speed issues, note this is not a fix and investigations are still ongoing to find the root of the issue however this should now allow for better performance from the server across all users. |
| 10:00 | Database Server 3 | We are experiencing intermittent issues with database server 3, customers that have databases residing on this server will experience a slow working environment our Tech team are currently looking into this and will have the system back to normal as soon as possible |
| 11:17 | API - Web Service | The reported issues have now been resolved and normal service has been resumed |
11:00 | API - WebServer | We are currently experiencing a problem with our API & Web Service This will affect Delivery Booker, Emails and Warehouse PDAs |
| 11:15 | API - Web Service | The reported issues have now been resolved and normal service has been resumed |
| 11:00 | API - Web Service | We are currently experiencing a problem with our API & Web Service This will affect Delivery Booker, Emails and Warehouse PDAs |
Server Status history
| SERVER | STATUS | ISSUE | SERVER DOWN TIME | SERVER UP TIME |
|---|---|---|---|---|
| Database | ERROR | Intermittent server issues causing slow down of journease application | 09:00 | |
| Web Services | ERROR | problem with our API & Web Service This will affect Delivery Booker, Emails and Warehouse PDAs | 11:00 | 11:17 |
Database | ERROR | SQL-02 Running but limited | 13:40 | 14:43 |
| File Servers | DOWN | Server Down error - shown as ERROR 52 in Journease Application | 09:10 | 10:05 |
| Web Services | ERROR | problem with our API & Web Service This will affect Delivery Booker, Emails and Warehouse PDAs | 11:00 | 11:15 |