Live Console Screen

This filter contains two editable dates where you can set the start and end date of a custom search.

• Ignore Start Date (Ticked) will hide the start date and show ALL jobs that are on the live console up to the End Date.

• Ignore Start Date (Ticked) will only show Jobs between the set Start Date and End Date

• Radio Buttons will set the date range to match the Radio Button Label, This will still obey the Ignore Start Date checkbox

• - and + will allow you to quickly move between days, This will still obey the Ignore Start Date checkbox

These Fields will allow you to See ONLY the specified subject, or exclude the specified subject from the Live Console Grid.

• Depot: allows you to view a specific Depot / All Depots / <Blank> (No assigned Depot)

• Customer: allows you to view a specific Customer / All Customers or Exclude a Specific Customer

• Supplier: allows you to view a specific Supplier / <Blank> (No Assigned Supplier) / All Suppliers or Exclude a Specific Supplier

• Driver: allows you to view a specific Driver / <Blank> (No Assigned Driver) / All Drivers or Exclude a Specific Driver

• Vehicle Type: allows you to view a specific Vehicle Type/ <Blank> (No Assigned Vehicle Type) / All Vehicle Types or Exclude a Specific Vehicle Type

The Apply Filter and Clear Filter buttons work to Apply or Clear the selected Filters and applies to both the Setting Filters and the Date Filters

When a Line is selected from the Grid, this will show a quick detail summary of the Customer and the Supplier.

• Colours: Open the modal for selecting the Live Console Status Colours

• Send Mobile: Sends the selected Job to the allocated Supplier/Driver/PDA Mobile Device

  • NOTE: the driver must SYNC his device to ensure that the Job has been removed

• Pull Mobile: Pulls the selected Job from the Mobile Device that it has previously been sent to

  • NOTE: the driver must SYNC his device to ensure that the Job has been removed

• Mass Remove: Removes ALL Jobs in the current filtered grid that have a Status of Complete

• Item Remove: Removes the Selected Job from the Live Console regardless of Status

• Refresh List: Manually refreshes the Grid to show the latest Job updates

This Modal allows you to select the colours that you want to use to represent the various Live Console Statuses.

Background: is the background colour of the Status Cell

Text Colour: is the Colour of the Text within the Cell

Note: In Administration > Global > Settings > Live Console, you can select whether these colours apply to Just the Status Column or to the Entire Job Row

1. Non Active Jobs (NA): This refers to jobs that are in the system but have not yet started based on First Address time

2. Mobile Declined (DECL): This refers to Jobs that have been sent to the Drivers Mobile, but the Driver has ‘Long Pressed’ and Declined the Job.

   1. Note: this Status will remain on the Job until the next valid status is returned

3. No Driver (ND): This status shows that a job is due to go out and has yet to be allocated to a Supplier / Driver

   1. The amount of warning time (in minutes) can be set in Administration > Global Settings > Live Console

4. Active Jobs (A): This is a Job where the Driver is Actively on his way between addresses

5. On Site (Arrival) (OS): This is a Job where the driver has checked in to say he is on site either via Journease Mobile, CX WebHook, or manual entry

6. Late Collections (LC): Should a Job not be updated before the allotted Time then it will show as Late

   1. This can be set in Administration > Global Settings > Live Console to use the Original Time, or the ETA Time

   2. Late Deliveries(LD): Should a Job not be updated before the allotted Time then it will show as Late

      1. This can be set in Administration > Global Settings > Live Console to use the Original Time, or the ETA Time

7. Failed From Mobile (FAIL): If a Job is Failed via Journease Mobile or manual entry

8. Complete (C): The Job has been completed

   1. In Administration > Global Settings > Live Console this can be set to Automatically Remove from Live Console when completed

   2. Alternatively you can set Never Remove which will mean that you will need to manually remove the Jobs from the Live console using Item remove