Live Console
- Mark Jason Brumpton
Related Pages:
Using the Live Console Filter
Date Filters
This filter contains two editable dates where you can set the start and end date of a custom search.
Ignore Start Date (Ticked) will hide the start date and show ALL jobs that are on the live console up to the End Date.
Ignore Start Date (Ticked) will only show Jobs between the set Start Date and End Date
Radio Buttons will set the date range to match the Radio Button Label, This will still obey the Ignore Start Date checkbox
- and + will allow you to quickly move between days, This will still obey the Ignore Start Date checkbox
Setting Filters
These Fields will allow you to See ONLY the specified subject, or exclude the specified subject from the Live Console Grid.
Depot: allows you to view a specific Depot / All Depots / <Blank> (No assigned Depot)
Customer: allows you to view a specific Customer / All Customers or Exclude a Specific Customer
Supplier: allows you to view a specific Supplier / <Blank> (No Assigned Supplier) / All Suppliers or Exclude a Specific Supplier
Driver: allows you to view a specific Driver / <Blank> (No Assigned Driver) / All Drivers or Exclude a Specific Driver
Vehicle Type: allows you to view a specific Vehicle Type/ <Blank> (No Assigned Vehicle Type) / All Vehicle Types or Exclude a Specific Vehicle Type
The Apply Filter and Clear Filter buttons work to Apply or Clear the selected Filters and applies to both the Setting Filters and the Date Filters
Job Detail
When a Line is selected from the Grid, this will show a quick detail summary of the Customer and the Supplier.
Buttons
Colours: Open the modal for selecting the Live Console Status Colours
Send Mobile: Sends the selected Job to the allocated Supplier/Driver/PDA Mobile Device
NOTE: the driver must SYNC his device to ensure that the Job has been received
Pull Mobile: Pulls the selected Job from the Mobile Device that it has previously been sent to
NOTE: the driver must SYNC his device to ensure that the Job has been removed
Mass Remove: Removes ALL Jobs in the current filtered grid that have a Status of Complete
Item Remove: Removes the Selected Job from the Live Console regardless of Status
Refresh List: Manually refreshes the Grid to show the latest Job updates
Live Console Status Colours
This Modal allows you to select the colours that you want to use to represent the various Live Console Statuses.
Background: is the background colour of the Status Cell
Text Colour: is the Colour of the Text within the Cell
Note: Administration > Global > Settings > Live Console, allows you to:-
select whether these colours apply to Just the Status Column or to the Entire Job Row
Set the amount of warning time (in minutes) for No Driver
Set Whether Completed Jobs are Automatically Removed (Remove Without Asking) or require Manual Removal using the Item remove Button (Do Not Remove)
Set whether Live Console Statuses are set using Original Time or ETA
Status Hierarchy
Non Active Jobs (NA): This refers to jobs that are in the system but have not yet started based on First Address time
Mobile Declined (DECL): This refers to Jobs that have been sent to the Drivers Mobile, but the Driver has ‘Long Pressed’ and Declined the Job.
Note: this Status will remain on the Job until the next valid status is returned (Arrived/GOB/POD/Complete)
No Driver (ND): This status shows that a job is due to go out and has yet to be allocated to a Supplier / Driver
Note: this Status will remain until a Supplier / Driver is allocated, even if the Job goes to LC / LD
Active Jobs (A): This is a Job where the Driver is Actively on his way between addresses
On Site (Arrival) (OS): This is a Job where the driver has checked in to say he is on site either via Journease Mobile, CX WebHook, or manual entry
Late
Collections (LC): Should a Job not be updated before the allotted Time then it will show as Late
Deliveries(LD): Should a Job not be updated before the allotted Time then it will show as Late
Failed From Mobile (FAIL): If a Job is Failed via Journease Mobile or manual entry
Note: this Status will remain on the Job until the next valid status is returned
Complete (C): The Job has been completed
Job Detail View
Double Clicking on any Job Row in the Live Console Grid will open the Job Detail View
Here we can see the current status of each address line and manually add information about the Job Addresses
Summary and Allocation Fields
The Summary on the Left is the same as is shown on the Main Live Console screen and gives details of the Customer and allocated Supplier
The Fields on the right allow you to allocate Vehicle type / Vehicle Reg / Supplier / Drivers (1&2) / PDA as well as updating the Job/Trip Status (Note: this is the Status on the Job or Trip, not the Live Console)
Job Address Grid
This grid will show the current Live Console Status for each of the Addresses on a Job / Trip as well as Address Details and Job Statuses
The Grid can be arranged on a user by user basis in the normal way (See Adjusting the grid )
The editable fields here will allow you to manually enter Arrival / GOB / POD details against the Job (Note: Journease Mobile and CX Webhooks will automatically update these fields if used)
Further along the grid are fields which will allow you to see Failure Details against an address (Note: Journease Mobile and CX Webhooks will automatically update these fields if used)
Buttons
Fail Address: will open a further Modal which will allow you to manually enter failure details on a selected Address line
remember to save the changes before closing the Modal
Resend Message: will resend the last message sent to that customer address (Job Confirmation / ARRIVAL / GOB / POD / etc)
Send to Mobile: will send the Job to the allocated Supplier / Driver / PDA Mobile Device
NOTE: the driver must SYNC his device to ensure that the Job has been received
Pull from Mobile: Will pull the Address back from the allocated Supplier / Driver / PDA Mobile Device
NOTE: the driver must SYNC his device to ensure that the Job has been removed
Save: will save any manual changes that have been made and update the Live Console Status accordingly
Close: will close the Job Detail View
Removing and Restoring Jobs/Trips to the Live Console
Removal
Jobs can be removed from the Live Console either line by line or in mass by use of the remove buttons.
Item Remove: Removes the Selected Job from the Live Console regardless of Status
Mass Remove: Removes ALL Jobs in the current filtered grid that have a Status of Complete
Note: This does not delete the Job, it just removes it from the Live Console the idea being that the Live Console will just show Live Jobs.
Restoring
Placing a Job back onto the Live Console is managed from within the Job Screen.
In the Addresses Concertina, click on the Show Settings button and tick the Show On live Console checkbox to put that Job / Address onto the Live Console
Placing a Trip back onto the live Console is managed from within the Trip Screen
In the Trip Planner, double click on the respective Trip Card to open the Trip Details Modal
In the top right tick the Show On Live Console checkbox to put that Trip / Addresses onto the Live Console