Fig 1 | Fig 2 |
If the Live Console is not updating automatically when GOB/POD information is taken on the mobile app then first check the following:-
| |
When contacting Support | You may be asked by support to send the mobile device data, to do this click on the three dots in the top right of the mobile app and select Settings this will bring up the menu shown in Fig 2 (to send device data press the bottom option - see below) |
Currently Licenced To | This shows details of the company and user that this mobile is allocated to and the date/time of activation |
Register Push Notifications | This is used when push notifications are not being received by your device, i.e. the user is not getting a pop-up to say that new jobs are available (note this is different to synchronisation and if the user restarts the app he will still get new notifications, this is for when notifications are not being received while the app is running). Due to advancements in the way Android works with its Apps this is very rarely required now. |
Reset Device Licence | Used to clear the licence information for this mobile app. If cleared then the mobile app will require a new activation code to re-connect (see Setting Up A New User) |
Reset Background Data | This will clear all background data from the mobile device (e.g. vehicle check history, stored photos, stored signatures) all these will still be available in journease providing the mobile has been able to synchronise. |
Send Device Data | This is the button to press when asked by Journease support staff, it will send all mobile data to the support servers where it can be viewed by support staff, as there is a large amount of data generated in this send only do this when asked by a member of the support staff, this will make it easier to locate and label your specific data package for viewing. |