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When requiring assistance to troubleshoot an error on an Android or IOS device
Solution
TeamViewer QuickSupport (
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IOS)
1. If not yet installed on device, launch ‘App Store’
2. Search for ‘teamviewer’ (all one word)
3. Choose ‘TeamViewer QuickSupport’ - install it
4. Run ‘QuickSupport’ (QS icon )
5. Wait for a number to appear under ‘Your iD’ - give number to Journease technician
6. Allow Remote Support ? Press ‘Allow’
7. From QS, press ‘target’ icon to ‘Start Broadcast’
8. From ‘ScreenBroadcast’ pop-up , press ‘Start Broadcast’
9. Press button to put QuickSupport into background
10. Liaise with Journease Support regarding nature of call
11. Once support call has ended , tap red bar at top of screen and press ‘stop’ to end the broadcast and close the session
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