Problem
When requiring assistance to troubleshoot an error on an Android or IOS device
Solution
This can now be accomplished by logging onto https://www.journease.co.uk/remote-support and selecting "connect to a journease technician" in the same way that connection to a PC is established.
Note IOS will allow the technician to view but not control the IOS device
Android will offer full remote control of the device.
Connection now made through connectwise
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