Problem
The latest Update for windows 10 has caused some issues with RDP and saved credentials. This issue usually presents itself as a pop-up error stating that a security error on the transport layer (fig 1).
Fig 1
Solution
If you are receiving this error then you will need to connect to journease using a different App on windows 10
Follow the below Instructions to set up.
- Delete your old Journease icon
- Open Control Panel (use and type Control then press enter
- In the Top Right of the control panel ensure that View by: Small icons is selected (Fig 2)
- Click on RemoteApp and Desktop Connections to open the software
- On the left hand side of the new window click on Access RemoteApp and desktops (Fig 3)
- In the next window copy and paste the following text into the box under Email address or connection URL: and click next (Fig 4) > https://farm.journease.co.uk/RDWeb/feed/webfeed.aspx <
- Click Next again (Fig 5)
- you will now be asked to enter your log on credentials, this will be your account name e.g. journease\account01 and your password (Fig 6)
- tick the remember me box
- click OK
- Once the program has finished setting up click Finish (Fig 7)
- Open your start menu and at the top you should see the Journease icon , Hold Left Click and drag to your desktop - this is now your icon to access Journease
Fig 2 | Fig 3 | Fig 4 |
Fig 5 | Fig 6 | Fig 7 |
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